Scope: which recorded signals accompany an owner acting without requesting basic context again? Restrict review to one Philippines support case class, one rule version, and a fixed period. Include resolved, returned, withdrawn, and unresolved cases.
Methodology: predefine request, history, policy, attempted action, uncertainty, consequence, and requested decision. Code fields before viewing disposition, record follow-up requests, and double-code a subset. Treat association as descriptive.
NIST, CISA, and GAO offer governance, response, access, and responsibility concepts. They neither validate local policy nor prove a signal caused resolution or transferred authority.
Inference limits and limitations: availability, severity, undocumented calls, redactions, and hindsight affect records. This cannot judge competence or satisfaction. Report exclusions and test one change at a time.