Outsourced Labor guide
Build a support knowledge base for Philippines-based staff
Turn recurring questions into searchable answers with examples, limits, sources, and review dates.
The short answer
Start with one role, a short task list, and a weekly scorecard. Do not outsource a messy process until examples and rules are clear.
What to prepare
- Task examples and sample replies
- Tool access and permission rules
- Daily output target
- Escalation rules for anything sensitive