Outsourced Labor guide
Build a weekly operations scorecard for Philippines staff
Combine quality, timeliness, queue health, questions, and process improvements in a useful weekly review.
The short answer
Start with one role, a short task list, and a weekly scorecard. Do not outsource a messy process until examples and rules are clear.
What to prepare
- Task examples and sample replies
- Tool access and permission rules
- Daily output target
- Escalation rules for anything sensitive