Outsourced Labor guide
Design QA sampling for Philippines customer support
Use a fair sample of support interactions to catch quality issues while keeping review work manageable.
The short answer
Start with one role, a short task list, and a weekly scorecard. Do not outsource a messy process until examples and rules are clear.
What to prepare
- Task examples and sample replies
- Tool access and permission rules
- Daily output target
- Escalation rules for anything sensitive