Outsourced Labor guide
Set customer data handling rules for Philippines-based staff
Limit access, define safe handling, and create clear escalation rules for customer information.
The short answer
Start with one role, a short task list, and a weekly scorecard. Do not outsource a messy process until examples and rules are clear.
What to prepare
- Task examples and sample replies
- Tool access and permission rules
- Daily output target
- Escalation rules for anything sensitive