Outsourced Labor guide
Create a lead follow-up process for Filipino staff
Give lead follow-up a clear cadence, source record, qualification rule, and manager boundary.
The short answer
Start with one role, a short task list, and a weekly scorecard. Do not outsource a messy process until examples and rules are clear.
What to prepare
- Task examples and sample replies
- Tool access and permission rules
- Daily output target
- Escalation rules for anything sensitive